C·S·H·P

About Product After-Sales

From order to delivery, we take full responsibility for you throughout the process.

After-Sales Service Scope

- Order progress inquiry and follow-up

- Handling of product quality issues

- Feedback on size, craftsmanship, and packaging problems

- Assistance with damaged or lost shipments

- After-sales returns, exchanges, and remanufacturing process

- Usage and maintenance consultation and guidance

Not covered under after-sales service

- Damage caused by human factors, abnormal use, or self-modification

- Improper washing or maintenance not following instructions

- Incorrect dimensions provided by the customer

- Exceeded the after-sales service period

After-Sales Processing Procedure

1. Contact Customer Service: Explain the issue and provide photos/videos

2. Problem Verification: Quickly confirm the situation

3. Solution Communication: Return/Exchange/Repair/Resupply/Compensation

4. Execute Handling: Complete efficiently

5. Confirm Satisfaction: Close the service loop

How to Contact Us

Email: support@cshp-clothing.com / Phone: （+86）0592-7112598 / Online Customer Service

Working Hours: 8:00-23:00 on weekdays; 9:00-18:00 on weekends

After-sales Response Time: Within 8 hours