C·S·H·P

Sample Service

Why must we get a sample first?

In order to provide you with better service, ensure a win-win cooperation, and maintain a responsible attitude, we require that when you have needs, we will provide you with samples according to your requirements for confirmation.

- To confirm that the fabric, workmanship, and color meet your requirements

- To avoid risks with bulk orders and reduce communication costs

- To support small-batch customized samples

Sample Service Content

- Fabric development

- Style design development

- Functional clothing development

- Sample making from drawings/samples

- Sampling of existing styles

- Customized logo/label samples

- Sample modification and optimization

Sample Fees

To better serve you, we will require you to pay a certain sample fee after receiving your sample request.

When you place an order with us, we will refund the sample fee you have paid, or deduct this fee from your first payment.

Sample Fee: Unit Price × Quantity + Shipping

Sample Lead Time: Normally 7-10 days for delivery

How to Apply for a Sample?

1. Communicate your requirements

2. Choose a style / provide design drawings

3. Confirm size, fabric, and color

4. Pay the sample fee and shipping costs

5. Factory production → Shipping → Receipt confirmation

Contact us for samples

Head of International Business richard Email:richard_ren@cshp-clothing.com

Quality Assurance

Our Brand Philosophy

An extremely meticulous attitude controls every stitch.

We always adhere to our brand philosophy and implement it rigorously

- Strict standards

- Full process control

- Continuous improvement

Quality Control Process

- Raw material procurement inspection

- Production process inspection

- Finished product full inspection

- Packaging and outbound inspection

- After-sales quality follow-up

Our Advantages

- Professional Quality Inspection Team

- Advanced Testing Equipment

- Standardized Operating Procedures

- 100% Finished Product Inspection

Quality Commitment

- Commitment to customers: No shipment of defective products

- Commitment to products: Traceable, inspectable, and after-sales service available

Small Batch Orders

Low minimum order, fast delivery

Why choose us for small orders?

We are willing to grow together with small and medium-sized clients, witnessing progress over time.

- Flexible minimum order quantity: No pressure to stock up, no hoarding, reducing financial stress.

- Stable quality: Produced on the same production line and under the same quality standards as large orders

- Fast delivery: Quick sampling, fast production, and speedy replenishment

- Simple process: Communication and confirmation → Sampling → Production → Shipping

- Support for startup brands: Can accommodate small trial orders to test the market

Small Batch Order Service Process

1. Requirement Communication: style, fabric, quantity, craftsmanship

2. Sample Confirmation: confirm the sample is correct before mass production

3. Contract & Deposit: clarify delivery time and requirements

4. Production: full quality control throughout the process

5. Inspection & Shipping: logistics tracking, on-time delivery

We promise:

- Minimum order quantity: 1 piece

- Guarantee the same quality for small orders as for bulk orders

- Can print/embroider customer’s logo

- Fast delivery in 20 days

- Support customization based on provided images/samples

About Product After-Sales

From order to delivery, we take full responsibility for you throughout the process.

After-Sales Service Scope

- Order progress inquiry and follow-up

- Handling of product quality issues

- Feedback on size, craftsmanship, and packaging problems

- Assistance with damaged or lost shipments

- After-sales returns, exchanges, and remanufacturing process

- Usage and maintenance consultation and guidance

Not covered under after-sales service

- Damage caused by human factors, abnormal use, or self-modification

- Improper washing or maintenance not following instructions

- Incorrect dimensions provided by the customer

- Exceeded the after-sales service period

After-Sales Processing Procedure

1. Contact Customer Service: Explain the issue and provide photos/videos

2. Problem Verification: Quickly confirm the situation

3. Solution Communication: Return/Exchange/Repair/Resupply/Compensation

4. Execute Handling: Complete efficiently

5. Confirm Satisfaction: Close the service loop

How to Contact Us

Email: support@cshp-clothing.com / Phone: （+86）0592-7112598 / Online Customer Service

Working Hours: 8:00-23:00 on weekdays; 9:00-18:00 on weekends

After-sales Response Time: Within 8 hours